Terms of Use

Updated on 31 January 2025

General Contracting Conditions

This document establishes the terms that apply to sales and contracts between those who wish to make a purchase on this application (hereinafter referred to as "the client") and ARAWAC CONSULTING SL, (hereinafter FABOA).
The client's use of this application, website, or platform (hereinafter collectively referred to as the "Platform") or their request to contract or purchase constitutes acceptance of these contracting conditions and our Data Protection Policy, which the client must review and accept before contracting any service. These contracting conditions are subject to change. It is the client’s responsibility to review them periodically, as the terms in force at the time of contracting will apply. For any questions about these conditions or data protection, please fill out the contact form or reach out to our online department at info@faboa.co.

1. Purpose and Scope of Application

The user acknowledges that, at the time of making a reservation or order, they are aware of the specific contracting terms associated and expressly accept them without reservation. Making the reservation and its confirmation by the user turns them into a client and implies full acceptance of the specific sales terms, applicable only to the contract, along with any other provision provided during the reservation process, as well as acceptance of the rest of the legal documents published on the website, including the legal notice and privacy policy.

Regarding eligibility, unless otherwise specified, the client must be at least 18 years old to use the Platform.

2. Purchase Process

To acquire the offered services, the following steps must be followed:

  • Service Selection: Browse our Platform and click the “Reserve” button each time you wish to add a service or choose from those offered on the Platform. The "My Reservations" section contains the name of the selected service, reference, description, and price in euros.
  • Start the Purchase Process: To start the purchase process, click the “Reserve” button. If you are not registered as a User or have not logged in, you will be prompted to do so first.
  • Verify Purchase Information: Before selecting a payment method, you can verify your purchase details and correct any errors. Once you have verified your details, confirm your order.
  • Select Payment Method: Select your preferred payment method and click the “Complete Reservation” button. At this point, the system will redirect you to the selected payment system, where you must provide all required payment information. This will be the only time this information is requested.
  • When you provide all necessary data and click the purchase confirmation button, the contract will be deemed concluded for all purposes.
  • Purchase Confirmation: Upon receipt of your acceptance, FABOA will issue an on-screen confirmation that you may save, containing the following information:
    • Reservation number
    • Reservation date
    • Summary of services included in the purchase

Throughout the purchase process, you may consult these General Contracting Conditions and view the final price of the selected services.

3. Service Details and Information Provided

The information displayed on the Platform is accurate and free of typographical errors. If such an error, beyond FABOA’s control, occurs, it will be corrected immediately.

4. Languages for Service Acquisition

Purchases made by clients will be considered binding only in Spanish and English.

5. Payment Terms

To complete the purchase, the user may use any payment methods offered at the time of the order. Particularly, payment may be made by credit card.
Regardless of the chosen payment method, the information provided is securely handled since the entire payment process is carried out under a secure SSL connection and data encryption.
The client is solely responsible for the accuracy of the information provided, including, without limitation, card (credit/debit) details or bank or payment provider details.

The client agrees that service charges are non-refundable, regardless of whether the services have been utilized or the duration of the available contract. Charges are governed by the contract terms and the terms and conditions agreed upon with the service provider, and the client acknowledges these terms may change.

If a payment cannot be processed for any reason attributable to the client, FABOA may charge for any costs incurred.
The client may enable, cancel, or disable payment methods in the corresponding section of the Platform or by notifying FABOA in advance at info@faboa.co.

To the fullest extent permitted by law, the client agrees that FABOA will not be liable for any losses or damages arising from their use of payment methods for services, including any resulting from fraud related to any payment.

6. Price

All prices are listed by default in euros. The indicated price includes any applicable taxes on the transaction.

7. Service Warranty and Conformity

Services will be deemed to conform to the terms of this document as long as: a) They match the description provided and have the characteristics of the service presented by FABOA to the consumer. b) They are suitable for the typical use of services of the same type. c) They are suitable for any special use required by the consumer, as communicated to FABOA at the time of the contract, provided that FABOA has confirmed the service’s suitability for that use. d) They present the usual quality and performance expected of a service of the same type, considering the service’s nature and any public statements made by FABOA, particularly in advertising. FABOA is not bound by such public statements if it can demonstrate unawareness of the statement, that it had been corrected at the time of contracting, or that the statement could not influence the decision to contract the service.

Notwithstanding the above, FABOA is responsible solely for the Platform and not for the actual delivery of the reserved services, which falls solely to the accommodation, restaurant, or experience provider with whom the client formalizes the agreement under the applicable terms. We gather information about the offered services from providers, and it is not possible to guarantee the absolute accuracy of this content, nor to assume liability for interruptions, errors, or issues with the information's availability or content.

8. Service Terms, Cancellation, and Withdrawal

When making a reservation, the client accepts the applicable terms shown during the process. The provider's cancellation terms and any other applicable conditions will be available on our Platform. The client is therefore subject to each service's cancellation conditions and assumes any cancellation fees, charges for non-attendance, late arrival, or any refund policies established by the service provider.

If any prepayment is required for the reservation and cannot be processed, the service provider may cancel the reservation without notice. The service provider has sole discretion to refund any non-refundable payment.

9. Refund of Paid Amounts

Refunds, when applicable, will be processed through the payment method used for the purchase.

10. Damages

The client is solely responsible for covering all amounts claimed by the service provider for damages and losses caused by any act or omission, including the client’s behavior or that of any group member for whom the client is also responsible during the stay or enjoyment of contracted services.

11. Force Majeure

We shall not be liable for any failure or delay in fulfilling any of the obligations undertaken when such is due to events beyond our reasonable control ("Force Majeure Event"). Force Majeure Events include any act, event, lack of action, omission, or accident beyond our reasonable control, including but not limited to:

i) Strikes, lockouts, or other labor actions ii) Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), threat or preparation for war iii) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster iv) Impossibility of using railways, ships, aircraft, motor transport, or other means of public or private transport v) Impossibility of using public or private telecommunications systems vi) Acts, decrees, legislation, regulations, or restrictions of any government or public authority

Obligations will be considered suspended for the duration of the Force Majeure Event, and we will have an extension for fulfilling these obligations equal to the duration of the Force Majeure Event.

12. Applicable Law. Jurisdiction

Contracting is understood to be conducted in Spanish territory. For any interpretative or litigious issues that may arise, Spanish law will apply, and, in case of a dispute, both parties agree to submit, with a waiver of any other applicable jurisdiction, to the jurisdiction of the courts of the consumer's residence for residents of the European Economic Area (EEA), and otherwise to the courts of Madrid, Spain.

For EEA residents, please note that if you wish to file a complaint regarding a contractual issue, you may do so by completing the electronic form at: http://ec.europa.eu/consumers/odr/

13. Account Deletion

When you request to delete your account, your access will be disabled, and your data will be scheduled for deletion in the future.Before permanently deleting your information, we must verify that there are no outstanding charges, active reservations with our providers, or other pending matters. Once these checks are completed, your data will be permanently removed. If you wish to immediately delete all associated information, you must contact us at DPO@faboa.co, explicitly requesting permanent deletion. We will process your request once the necessary verifications have been completed. This approach ensures a secure and transparent process, preventing any inconvenience related to ongoing transactions while respecting data protection regulations.